Ensuring the safety of client funds is of paramount importance to us. We segregate and protect our clients’ funds in accordance with Guernsey's laws, rules and guidance. Aston CM (Guernsey) Limited (Aston) is licenced, by the Guernsey Financial Service Commission (GFSC), as a part III FFB (GFSC Reference: 2804676). Aston has specific permissions (i) as a Money Service Business; and (ii) to accept repayable funds other than deposits.

Aston holds repayable funds other than deposits as Client Money in accordance with the Lending Credit and Finance Law, 2022 and associated guidance; and also the Handbook on Countering Financial Crime. Aston acts as Trustee with funds held in a statutory trust with our banks in Guernsey. In this legal arrangement, the banks formally acknowledge that our clients are the beneficial owners of the funds in our Client Money accounts. In the unlikely event Aston went into liquidation, these funds could not be used to settle or offset any of Aston’s own obligations. In this situation the Administrator appointed would return funds held as Client Money directly back to an account in each client’s name.

More detail can be found at https://astoncm.com/en-GG/news...

Aston is capable of transacting all of the majors currencies, such as EUR, USD, GBP and other G20 currencies. Please contact a member of the Aston team to discuss your requirements in more detail.

Aston has a minimum transaction value of £5,000 but for clients that have occasional, smaller payments, we can be flexible to their needs. There is no upper limit to the value of transactions you can undertake with Aston, subject to market liquidity in any given currency.

All of our processes and systems have been set up with you, the client, in mind. Once your trading facility has been set up, in most cases, you can trade on the same day. We want to make the process as ‘hassle free’ as possible and we will take you through step by step before any trade is placed so you have a complete grasp of the processes.

To your bank you may be just another account number and may be treated as if you have no real understanding of foreign currency exchange rates or spreads. Although you may be transacting considerable amounts, you may find you are not receiving as competitive a rate of exchange (including fees) as you could receive. Further, detailed analysis and overt charges may not be easily available from the bank to allow you to make an informed decision on your transactions. Aston strives to improve all of these factors for you. To us you are the very reason we exist. Our service delivery, pricing and execution should reflect that.

We encrypt all data transmitted between your browser and our web server. The level of encryption is dependent on your browser and security preferences. If you are using a modern, up to date browser you will be connected over TLS 1.2. We only collect Personal data (names, addresses etc)through our account application forms. Data that is collected is stored securely on an encrypted server linked to our website.

Our aim is to provide a high level of service to all of our clients all of the time. We value feedback of all kinds from our clients and use it to enhance our products and services. We appreciate that from time to time things can go wrong or there can be misunderstandings. We are committed to dealing with queries and complaints positively and sympathetically. Where we are at fault, we aim to put things right at the earliest opportunity.

‍If you have a query

If you have a query regarding your account or your dealings with Aston, you should initially notify the Operations team as soon as reasonably practicable by;

E-mail to operations@astoncm.com

Telephone on +44 (0)1481 747 624

Our Operations team will determine whether the query can be resolved immediately or will require further investigation. Most queries can be resolved immediately or within 24 hours. If your query requires further investigation, we will contact you within 5 business days of the initial query to advise you of the outcome.

How to make a complaint

Where the initial query is not resolved to your satisfaction or if you wish to make a complaint, you should notify our Complaints Team by:

E-mail at ggcomplaints@astoncm.com or

Writing to:

The Compliance Officer

Aston CM (Guernsey) Limited

Suite 1, First Floor

Windsor House

Lower Pollet

St Peter Port

Guernsey

GY1 1WF

We will acknowledge your complaint promptly and inform you who is dealing with it. Your complaint will be handled by someone who was not directly involved with the subject of the complaint.

What Happens Next?

We aim to resolve your complaint and inform you of the outcome as soon as possible. If we are unable to respond to your complaint within 3 business days of receiving it, we will update you on the status of your complaint until such time as our investigation is complete. If we are unable to provide you with a final response to your complaint within 15 business days of receiving it, we will contact you in writing to:

Explain why we are not in a position to issue a final response to your complaint and to provide an indication of when we expect to be able to provide one (this must be within 35 business days of you first referring your complaint to us).

inform you whether you qualify to be able to refer your complaint to the Channel Islands Financial Ombudsman (“CIFO”); and

Provide you with a copy of the CIFO explanatory leaflet and contact details for CIFO.

In investigating your complaint, we will consider the subject matter of your complaint, the evidence you have provided, the evidence on our records and relevant guidance from our regulator, the Guernsey Financial Service Commission (“GFSC”), and from CIFO. When we write to you with our final response, We will set out the outcome of your complaint and the supporting reasons for our decision including details of how we have calculated any redress offered to you.

As explained above we will also inform you whether you can refer your complaint to CIFO if you remain dissatisfied and provide a copy/link of the CIFO explanatory leaflet. If you wish CIFO to consider your complaint, you will usually need to refer it to them within six months of the date of our final response.

For more information on CIFO please see the link here - https://www.ci-fo.org/.‍